Choose between a button-driven chatbot, an AI assistant, or a hybrid system based on the actual process
Buttons, forms, and rules are ideal when the number of intents is small, answers are stable, and every transition must be deterministic
AI helps when users describe the same need in many ways, provide documents, or require contextual search and classification
Use AI to interpret free-form input, then use deterministic code to validate data, enforce permissions, update systems, and control actions
Consider setup, content maintenance, model usage, human review, error handling, and the cost of a wrong action, not just the development price
You do not need a detailed brief to begin
If you are choosing the right format, compare AI assistant development with rule-based chatbot development
Learn how we assess the process, business case, data security, and quality before development begins
Explore the methodology →Determine whether the task calls for AI, rule-based automation, or a process redesign
Assess a process →Send the current process, constraints, and expected outcome, and we will suggest a practical first step
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