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AI assistant for medical centers
Inquiry qualification, service routing, lead capture, and staff handoff without making medical decisions
Challenge
Incoming inquiries varied widely, and administrators had to collect the same information repeatedly
Solution
The assistant identifies the requested service, collects permitted details, applies eligibility and routing rules, and transfers context to staff
- Telegram interface
- Service catalog
- Lead log
- Human escalation
Control
The system does not diagnose or replace a clinician. Sensitive data boundaries and handoff rules are explicit
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Related service: AI assistant development
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